Due to the COVID-19 pandemic, our office is closed to the public.  To avoid late fees, we encourage all of our customers to use our online bill payment solutions or call the office 925-625-3798 to make payment arrangements.

Staff is busy transitioning the District to a new financial management software system with new bill payment options.  The new online payment and water consumption portal will launch August 17th with new features for our customers.  Until then, look here for bill payment options.  

Emergencies and Shut Downs

The District operates a pressurized system of pipes that rely on pumps, tanks, wells and over 150 miles of pipeline to delivery water to your home / business 24 hours a day, 7 days per week.

Emergencies happen and the District must temporarily turn off water service.  In the event of a service line break only your home may be impacted.  During water main breaks, entire neighborhoods may be affected.

Steps to Take During an Emergency

  1. Call the District to notify us of the water emergency.  If it is a system wide emergency such as an earthquake, we will not be able to field all the calls but we will have all staff deployed to the field to assess and repair as needed.
  2. If your home has no water, turn off the water to your house.
  3. Once the water is turned back on staff will deliver a door hanger with additional information for you to follow.  This typically involves flushing your water lines by turning on your tub and running at full flow for 5 minutes.