Stage 1 Water Shortage

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Water Quality Concerns

If you are experiencing a water quality concern, please use the list below to evaluate your issue. If, after troubleshooting your concern, you would like a water technician to come to your home, please fill out the form below.


If your water smells like rotten eggs, the odor is usually caused by the levels of sulfur bacteria and Hydrogen Sulfide ("gas") that can be found in your water supply.

  • Pour water into a glass and walk away from the faucet. Smell your water, does it smell normal? If so, you may need to clean the P-trap.
  • If you only experience the smell when using your hot tap, it may be a chemical reaction occurring inside your water heater, and not a problem with your water supply.
  • If your cold water also smells like rotten eggs—but only from the water treated by a water softener and not in the untreated water—the problem is likely to be sulfur bacteria in the water softener. Changing the water softener solution will solve this issue.


Water discoloration can occur due to water heater, sediment, rusted pipes, or a line that needs to be flushed.

  • Run cold water at one faucet for about 5 minutes, and you should see the water clear. (Running the hot water pulls from the water heater, which could make the problem worse.) If the water fails to clear after 5 minutes, wait for a few hours and again try running only the cold water.
  • If the discoloration is only occurring with hot water, you may need to flush your water heater. Many manufacturers recommend periodic flushing of water heaters to remove sediment that can build up. The sediment can cause discoloration of the water and make the water heater less efficient.


Water quality and taste can be attributed to many things. Water heaters, faucet screens, or a line that needs to be flushed.

  • Is the displeasing taste occurring in all faucets? If not, you may need to replace the screen on the affected faucet.
  • Does the water smell or taste like chlorine? Fill out a water quality concern form or call the office and we will send out a technician to assist.

Water Quality Concern Form

If you are experiencing concerns with your water, please complete this form and a technician will contact you.
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