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Leak Adjustment Request

To request an adjustment for a leak, please fill out the form below.  Please note the following criteria must be met to be eligible for adjustment per Regulation 1, Section 7.  Leak adjustment requests must be made within four months from when the leak occurred.  No more than one water bill will be adjusted among any 24-month period.

In order to be eligible for any future leak adjustments on the account, the customer must remain signed up for leak alerts.

  • Customer's meter has been and is operating accurately
  • No evidence that excessive water delivery was caused by an intentional or negligent act of the customer
  • That upon becoming aware of the excessive water delivery the customer promptly took reasonable action to discover the cause and correct it
Leak Adjustment Request
Prior to issuing the adjustment, the customer must sign up for leak alerts via the online customer portal.
Click or drag files to this area to upload. You can upload up to 3 files.
Attach any receipts, photos, or other proof of repair
By selecting the "Submit" button, you are signing this Agreement electronically. You agree your electronic signature is the legal equivalent of your manual signature on this Agreement.