New Diablo Water District Customer Portal now available: online payment options, historical consumption and new features that will be launched soon to help customers manage their water use and bills.  

To pay via phone call: 866-279-7518

Due to the COVID-19 pandemic, our office is closed to the public.  Please use one of our online bill payment solutions or call the office 925-625-3798 to make payment arrangements.

Start & Stop Service

Diablo Water District > Customer Info > Start and Stop Service

Start Water Service

Email the appropriate application to customers@diablowater.org.

Applications must be received by 2pm (Monday - Friday) for same day turn-ons.  For after hour turn-ons, please call the office at (925) 625-3798 (additional fees may apply).

Please note that a security deposit of $100 for property owners, $200 for tenants; or twice the estimated monthly bill, whichever is greater, will be placed on your first bill.  For additional District information please review the new customer packet.

Stop Water Service

Email the disconnect request to customers@diablowater.org.

Requests must be received by Noon for same day turn-offs.

Customers are responsible for any water used, therefore it is important to inform the District in a timely manner that you are closing your account to avoid additional water charges and to get your deposit back. If a customer fails to pay the final bill for water service within 45 days after they have vacated premises, the account will be sent to collections.