Due to the COVID-19 pandemic and the importance of keeping our staff healthy, so that we can continue delivering drinking water 24/7, our office is closed to the public at least through July 31, 2020.  We encourage all of our customers to use our online bill payment solutions or call the office 925-625-3798.  

See COVID-19 frequently asked questions here.

Staff is busy transitioning the District to a new financial management software system with new bill payment options.  This will launch in mid-August with new features for our customers.  

Senate Bill 998 Disconnection of Water Service

Per Senate Bill 998 that was passed by the California Legislature:

Effective February 1, 2020, Residential water service shall not be discontinued for nonpayment if all of the following conditions are met:

  • The customer, or a tenant of the customer, submits to the District, the certification of a primary care provider, that discontinuation of residential service will be life threatening to, or pose a serious threat to the health and safety of, a resident of the premises where residential service is provided.
  • The customer demonstrates that he or she is financially unable to pay for residential service within the urban and community water system’s normal billing cycle. The customer shall be deemed financially unable to pay for residential service within the urban and community water system’s normal billing cycle if any member of the customer’s household is a current recipient of CalWORKs, CalFresh, general assistance, Medi-Cal, Supplemental Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or the customer declares in writing, on a District provided form, that the household’s annual income is less than 200 percent of the federal poverty level.
  • Customer is willing to enter into an amortization agreement (not to exceed 12 months)
    • At the sole discretion of the District an alternative payment schedule or reduced payment may be offered.

 

Full Conditions of Water Service Policy

Disconnection Appeal Form

All sections of the appeal form must be complete and all required back-up documents attached.