New Diablo Water District Customer Portal now available: online payment options, historical consumption and new features that will be launched soon to help customers manage their water use and bills.  

To pay via phone call: 866-279-7518

Due to the COVID-19 pandemic, our office is closed to the public.  Please use one of our online bill payment solutions or call the office 925-625-3798 to make payment arrangements.

No Late Fees for August Bills

Due to the transition to our new customer portal and the high call volume, we understand that not all customers were able to get setup on the new portal prior to the bill due date.

We will not be assessing late fees for bills issued in August (unless the bill remains unpaid by the September bill’s due date).

Our call volume has subsided and we are current on emails and return phone calls. If you have any questions feel free to email us for a quick response:

High Call Volume

Due to the launch of our new financial and billing system, the office is experiencing high call volumes. If possible please visit our online page to setup your account and billing options online.

August Board Meeting

For the agenda and ways to participate, visit our Agenda/Minutes page click here.

New Online Payment Platform Coming Soon

As part of a larger 12 month financial and utility billing software upgrade project, effective July 30, 2020 at 11:59pm, Diablo Water District will officially stop taking payments from our previous processing company (Paydici).

No online payments or registration can occur with our new processing company (Municipal Payments), until August 17, 2020. During our downtime of July 31st through August 17th, no late fees will occur.

After sending our July bill insert/email, the District has received additional information from our new bill processing company, and the following are all free options to pay. You will note, options 1 and 2 were not included in the previous insert and are indeed not subject to transaction fees.

  1. Auto withdrawal through your checking account (ACH)
  2. Using your bank’s vendor bill pay option that issues and mails a physical check to the District
  3. Mailing or dropping off a physical check
  4. Cash(less) payments such as Money Order
  5. Cash, as a last resort, given current outbreak

We hope that you will find value in the many new features the District will be launching with this software conversion. Some features will include but not be limited to: leak alerts, high bill consumption alerts and more. By having these new tools, our goal is to help our customers save water and save money, that will more than offset any fees a customer may incur by not choosing one of the free payment options outlined above.

July Board Meeting to be Held Via Conference Call / Web Only

For the agenda and ways to participate, visit our Agenda/Minutes page click here.

Groundwater Public Meeting July 9th

The East Contra Costa Groundwater Sustainability Working Group is preparing a Draft Groundwater Sustainability Plan (Plan) and seeks input on the first two sections of the document. The East Contra Costa Groundwater Subbasin is a medium priority subbasin, as determined by the State, and requires preparation of a Plan under the 2014 Sustainable Groundwater Management Act (SGMA).

Sections 1 and 2 of the Draft Plan discuss the purpose of the Plan, the sustainability goal, the planning area, current and historical water and land uses, and information on groundwater wells in the East Contra Costa Groundwater Subbasin. You may comment on the document without attending the meeting.  Sections 1 and 2 are found at the link below, or email and request the document. Comments are due on July 20, 2020.

Link to document and other information:

To hear more about the Plan, an online public meeting will be held on Thursday, July 9, from 3:30 to 5:15 p.m. You may register to attend here:


June Board Meeting to be Available via Conference Call / Web

For the agenda and ways to participate, visit our Agenda/Minutes page click here.

District Office to Remain Closed -

Due to the extremely important nature of providing drinking water to our customers, we must keep all of our employees as protected as possible. This means our office is closed to the public until further notice. We encourage all of our customers to use our online bill payment solutions. You may also reach us via phone or email. Behind the scenes it is business as usual for us.

Fiscal Year 2020/21 Budget Approved -

At the District's May 27th Board of Director's meeting, the Board unanimously approved the staff recommended budget for Fiscal Year 2020/21. The budget represents a conservative and flexible approach that continues to implement the District's Vision: To be a valued community resource that continues to evolve and enriches the lives of those that we serve.

View the FY 2020/21 Budget.

May Board Meeting Via Conf Call / Web -

For the agenda and ways to participate, visit our Agenda/Minutes page click here.