Due to the COVID-19 pandemic and Shelter in Place Order, our office is closed to the public.  Behind the scenes our operations will continue.  Our staff is committed to the continual delivery of safe and high quality water.  See answers to frequently asked questions here.

As the State of California and our local communities mobilize to slow the spread of novel coronavirus (COVID-19), our hearts go out to all those who have been affected by this outbreak.

Here are a few FAQs to help guide you through what Diablo Water District is doing to protect our employees and customers.

Will Diablo Water District be able to continue to supply water during this pandemic?

  • Yes, the District has taken numerous precautions for the safety of our employees that will allow us to keep the high quality safe drinking water flowing to your taps.
    • Closed our office to the public (effective March 20, 2020)
    • Staggering work shifts for our employees to reduce our staff density
    • Allowing staff to work from home
    • Sanitizing work surfaces and high touch areas frequently
    • If you see a field employee please respect the 6ft social distancing protocol

Is our water safe to drink and wash hands with?

  • Yes, according to the CDC and other water quality experts, the modern water treatment practices employed by the District are sufficient to protect the safety of the drinking water.

If I am experiencing financial difficulties due to the pandemic, what should I do regarding my water bill?

  • Please call or email the water district as soon as possible to discuss payment options. 925-625-3798 or customers@diablowater.org
  • Reduce your water use where possible, to help reduce your water bill.  Visit our water saving tips page.

Will I be charged a late fee or turned off if I fall behind on payments?

  • The District has waived late charges and suspended disconnection of services for non-payment during the COVID-19 shelter in place.
  • We still encourage customers to stay current on their water bills as much as possible. If you need assistance or extended payment arrangements, please call or email our office. 925-625-3798 or customers@diablowater.org